DSS provides online custom home theater products, in-home consultations, design and installation services.
- Authorized Dealer for Every Product Online
- Ranked #1 Home Theater Company
"By Ranking Arizona" - Family Owned Since 1997
- We Install Local and Provide Online Sales
- Around the Clock - 24/7 Support
- Friendly, CEDIA Certified Experts
- Free System Design Services
"Our Mythos SSA-50 did arrive late yesterday. It is currently playing Christmas Carols! We want to thank you so much for all your diligence and assistance. It is not common today to find such prompt "customer service". Your company is to be commended for caring! Again thank you to you and please pass along our satisfaction to the rest of the staff at Dynamic Sound Systems who had a part in solving our issue. " - Ken K, Aiken SC
FAQ
Is my personal information safe?Dynamic Sound Systems takes firm measures to protect the personal information of every customer we serve. We encrypt all of your personal information. We are tested and verified by organizations such as Security Metrics, the Safe Shopping Network, ePublicEye, and the Better Business Bureau. Our goal is to provide you with a safe and reliable shopping experience. We never sell or share customers' personal information.
Why do you need the 1-800/Customer Service number from my credit card company?
At Dynamic Sound Systems, we take great care in protecting our customers. For orders that are being shipped to a different address than where the credit card billing statement is mailed, we take the extra step of verifying the shipping address with the credit card company. This ensures that all orders are being placed by an authorized user of the credit card.
What do I do if my shipment is damaged?
If your order arrives damaged, please call us before you do anything else! It is not always necessary to return the entire item in order to correct the problem. We can ship new glass pieces and even cabinet and stand parts such as legs, doors, or shelves. Our "Help Desk" link has more specific information. (link here)
What does "Back of Truck" mean?
Items that are too large or too heavy to be shipped by FedEx or UPS are shipped with a freight carrier. The term "Back of Truck" is a transportation industry standard term; it means that you will be responsible for moving the item from the back of the truck into your home. Sometimes the delivery driver will help you, but they are not required to help when an item is shipped using this method. Are you ordering a large cabinet or think you might need help? Call our Customer Service Center and ask about other shipping options.
What is "White Glove" delivery service?
"White Glove" delivery service is a special handling service offered for some our products. There are two different standard service levels available: White Glove Inside Delivery and White Glove Installation. With inside delivery, the White Glove shipping company will bring the product off the truck and into your home; this "Silver" level service includes stair carries (up to two flights). With installation service, the White Glove company will also unpack your product, take away packing materials, and perform standard assembly. Don't see the shipping option you want listed on the website? Call our Customer Service Center for pricing and availability of extended delivery services.
Does being an "Authorized Dealer" really matter?
Most manufacturers will only honor warranty claims if your product was purchased through a factory authorized dealer or a dealer authorized through distribution. Some competitors might be selling stolen, used, or fake products. In order to ensure you will be provided with proper support and warranty coverage, you should only by products from an Authorized Dealer.
